We value your feedback and seek to be the best. The Patient Experience is a place for you to submit your individual compliments, comments, and concerns so we can identify areas that need attention in order to improve your experience.

You may also contact us at (530) 832-6634

What Our Patients Are Sharing

"I was thrilled to come to Eastern Plumas District Hospital in the summer of 1981 as a young man. I poured my heart and soul into being a Country Doc. Many years have passed...I am now retired. Recently I needed to have some routine lab tests done and chose to try the Portola Hospital again. I am pleased to say that whole experience, from Becky's friendly and efficient check-in to Allyson's expert blood drawing in the lab, was excellent. The patient Portal worked flawlessly, and I had printouts of my results within hours. Congratulations, Eastern Plumas Health Care- you seem to be heading on the right track. We are lucky to have you." Christopher D Stanton MD (Plumas News)

“I was late for my appointment, and it was important to see Mary, the front desk was kind enough to ask Mary if she would see me. They put me back on her schedule and promptly got me checked in, my name was called before they were finished checking me in. Fast service, and kind people” (Portola Medical Clinic)

“Been living here for 20 yrs. Every time any member of my family has gone to emergency, the best of care has always been given. The nurses are so great, and the doctors are wonderful. A+ in my book” (ER)

“My overall visit to the Emergency Room was great. I had suffered a Heart Attack and had to go to the Emergency Room. The ER Doctor was really good & nurses. The ER Doctor wanted me to go to Renown Hospital to see a Cardiologist for my Heart Attack. The Ambulance took me to Renown Hospital to get treatment for my Heart Attack. The EPHC ER Doctor saved my life. The ER Doctor & Nurses deserve a Big Christmas Bonus. No Complaints in my visit to the ER- just smiles. Thank you to the EPHC ER Doctor & Nurse, I get to enjoy another Christmas with my family. Merry Christmas & Happy Holidays” (ER)

“Matthew has been amazing throughout one of the most difficult times for me. I am so grateful for his support. I also sincerely appreciate the front desk gals and all their hard work and organizational efforts.” (Therapy & Wellness)

“The lab has an excellent crew now; all four phlebotomists are wonderful” (LAB)

“Dr. Adams was very caring even though the ER was very busy. He explained what was going on and took actions to help me feel better. Nursing staff was very friendly and cared for me with kind words and action. They even made me laugh! Thank you, thank you! I appreciated your help and I’m well now”(ER)

“Very nice staff. Courteous, polite and professional” (Therapy & Wellness)

“Valerie has been the best therapist Carol has seen. Her balance has improved so much, I am her sister Judy and I and Carol are so happy with the results, she has not fallen and that has thrilled us” (Therapy & Wellness)

“Dr. Mills was very thorough in his assessment and explained tests and results very well. All the nursing staff always explained medications and procedures. I felt I was in good hands” (ER)

“My son is 11 and the lab always does such a great job with him” (LAB)

“Starting to really feel positive results, my knees are grateful!!” (Therapy & Wellness)

"We are always so happy with the great care and friendly thorough staff."" (Portola Medical Clinic)

"Becca, Amber, Haley and Dr Dhond wear wonderful. EPHC is blessed to have them as well as all the patients!!!"" (Graeagle Medical Clinic)

"Everyone is always helpful, patient, understanding and friendly! They are always so accommodating and get us in even on short notice." (Loyalton Medical Clinic)

"Busy clinic, fast check in. Dhond is great and is highly recommended. Thank you for fast service." (Graeagle Medical Clinic)

"Erin and Pearl were super helpful, and all staff were great." (Swing Bed)