Patient Experience

Shawna Leal, Patient Experience Manager

A Foundation of Quality Human Relationships

Eastern Plumas Health Care believes that quality health care is built upon a foundation of quality human relationships. We strive to develop and sustain mutually beneficial long-term relations with our patients, our business partners, our community leaders and with one another. As part of our goal in providing high quality care, gathering feedback from our patients is critical to this success. That’s why we created the Patient Experience. This is a place for you to submit your individual compliments, comments, and concerns so we can identify areas that need attention in order to improve your experience. Rest assured, your responses are kept confidential, unless you choose to identify yourself and request follow up.

We Value Your Input

Your input from the Patient Experience will be shared with our departments so that they can work towards improving their performance. With the Patient Experience, we want you to know that we’ve heard your concerns and have a dedicated Patient Experience Manager working to help resolve them. You may also contact us at 530-832-6634.

We Seek To Be The Best

With the Patient Experience, we seek to be the best at what we do and then we look for ways to be even better.