Effective January 1, 2026

We are implementing a new policy for patients (staff and public) with outstanding medical balances over $1,000. This policy ensures financial accountability while maintaining access to essential care.

What You Need to Know

Before receiving any non-emergency outpatient services, patients with balances greater than $1,000 must complete one of the following:

• Pay 50% of the Total Balance – Make a one-time payment equal to at least half of your outstanding balance.
• Make Three Consecutive Monthly Payments – Patients on a payment plan may qualify by making three on-time monthly payments in a row.
• Meet with a Financial Counselor – Schedule a meeting to establish or revise a payment plan, or apply for Medi-Cal or other financial assistance programs.

Services Deferred Until Compliance

Non-urgent outpatient services will be deferred until one of the above actions is completed. These include but are not limited to:

• Diagnostic imaging
• Laboratory testing
• Physical therapy
• Follow-up specialist visits
• Elective procedures
• Office visits
• Telehealth visitsWe’re Here to Help

We understand financial challenges can be difficult. Our financial counselor is available to assist you with payment options and financial aid programs.

Contact Information

Phone: 530-832-6568

Office Hours: Monday–Thursday, 8:00 AM–4:00 PM

Thank you for your attention to this important update. Please reach out to us if you have any questions.